PRODUCT
Follow

Summary

Unable to update the smart item value of a DCO ad created in HTML5 Ad builder. Once you update the smart item value and refresh the page, the smart item value that you just set does not take effect. 

Screenshot of the issue below:

Environment

  • Desktop

Required information

  • Ad ID
  • Screenshot of the issue

Solution

  • It seems that there was a sync issue when the ad was updated. Tried to sync the ad using the sync ECS but it was not working. I manage to fix it by updating the smart item value of the master ad on the ad builder. After I updated the smart item value on the ad builder, the smart item value can now be updated in the ad level -> smart versioning settings as well. 

    Screenshot below:

Case Examples

Ticket ID Summary
149387 Unable to update smart item on the DCO single version ad.
   
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments