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Summary

FTP error: Failed to retrieve directory listing. The issue happens in Filezilla but working in browser.

ftperror.png

The issue usually caused by either an outdated version of FileZilla, or because the firewall or router on your computer has trouble with TLS (a form of encryption) for FTP connections.

 

Environment

  • Filezilla

Required information

  • FTP hostname
  • FTP credentials

Solution

  • First of all, make sure you’re using the latest version of FileZilla.

  •  

    If you still have trouble, the best way to avoid this problem and still keep your password secure is to use SFTP instead of normal FTP in FileZilla. SFTP should not have the same problem, although it’s a little more complicated to use.

     

  • If you want or need to continue to use plain FTP for some reason, you can disable TLS encryption.
    plainftp.png

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