Amazon Ad Server will be sunset in Q4 2024, please visit this page (AAS offboarding information) for offboarding support resources and sunset FAQs. Details shared on that page represent the most up to date information in the Help Center, if you find disparate information in other resources please default to the information in the AAS offboarding information page accordingly.

  • Admin > Users > [user_name]

  • Admin > Accounts > Users > [user_name]

As a user, you can update your profile settings, for example, name and email address (depending on your account permissions), and change your password.


Changing your password

  • After you log in to Amazon Ad Server (AAS) for the first time, you will be asked to agree to the Amazon Ad Server (AAS) terms and conditions and change your password.

  • If you forget your password, the Forgot Password? link enables you to enter your username and receive a reset password notification. Check your email and enter the verification code. Note that this verification code is always sent to user's email and not via SMS since this process is not part of the MFA.

Password requirements

Make sure that your password meets the following requirements:

  • Must be 8–10 characters

  • Must include both letters and numbers

  • Must include at least one capital letter

  • Can't be the same as the username or the current password

User lockout

Multiple failed login attempts will lock the user's account. An error message will pop up with instructions to self unlock your account.

Otherwise, please contact your Customer Success Manager.

For more information about unlocking a user, see Work with users.

Connect your ADSP account


Note: When logged in on behalf of another user (impersonation), this feature will be hidden due to security rules.


Internal: If you are logging in using impersonation, the “Amazon DSP username” field will be hidden and you won’t be able to connect your DSP account

If you wish to map your AAS advertisers to ADSP advertisers for creative trafficking, you must first connect your ADSP account.

Click Connect Amazon DSP, you will be prompted to fill in your ADSP username and password to authorize the connection. Once the connection is established, you will see your ADSP username displayed.

If you wish to disconnect your Amazon account, click Disconnect Amazon DSP. Once disconnected, you will not be able to use ADSP Connect to sync placements from AAS to ADSP.


Unsubscribing from email notifications

  1. Click Notification Settings.

  2. For each notification from which you want to unsubscribe, clear the check box in the Subscribed column.

  3. Click Save.

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