Share your ad specs and the delivery will be trouble-free!

This service allows you to submit your latest ad serving settings and ad specs to Sizmek Ad Suite (SAS) and ensure our tags are working in your system.

Updated ad specs are most important for sites that use advanced settings such as SSAI - Server-Side Ad Insertion or CORS - Cross-Origin Resource Sharing.

Common use cases include:  removing internal mark, which makes the site visible to all SAS users, Site Name changes to include the country code, Time zone changes for report delivery or adding or changing site contacts

If you need special settings for data governance, please submit a ticket to the Publisher Care Team and we can explain what options are available. We can also support you in working with the IAB TCF 2.0 (GDPR consent macro) which is part of the ad tags for the publisher.

We also have two publisher reports, which you can enable by submitting a ticket via the publisher form to the Publisher Care team.

Up-to-date ad specifications are key to trouble-free campaigns. This is especially true for streaming campaigns that use auto-transcoding. This service relies on the site video transcoding profile in SAS, based on your (the publisher's) ad specs. An updated transcoding profile helps ensure that SAS video ads comply with your specs - please go to this dedicated section for more information.


How To Submit a Ticket

Task-related communication is always handled via the Zendesk ticketing system.
Simple questions can be handled via e-mail or chat.


To submit a ticket, please use the publisher form - as an internal user you can also create a new Zendesk Ticket:

  1. Change the field [Form] from the default "Sizmek Support" to "Publisher Care",
  2. Select the request type "Site Modification" from any of the two fields - [Request Type] or [Internal Request Type],
  3. Fill out as many fields as you can, as that will help reduce the back and forth to gather all the info,
  4. Add a subject line that briefly explains the request,
  5. On the right-hand side, under Sizmek Field Selector (for zendesk users only):
    • Select "Sizmek Ad Suite" under [System],
    • Select the Account Type,
    • Search and select the appropriate entity name,
  6. Explain in detail what the task is about and what is required from Publisher Care,
  7. Submit the ticket.


Extra links:

For any assistance or questions, you may have, please reach out to us at:
Additionally, you can ping any of us individually via e-mail or Chime/Slack:
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